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FAQ

My goods are damaged in transit, what can I do?

In the event of receiving a damaged parcel or damaged goods. 

Please immediately report the issue to the delivery driver, take photos of the damage and make a note on the paperwork before signing for receipt. This must then be reported to us in writing within 3 days of receipt. Our customer support team will raise a claim and contact you to discuss how we will resolve the issue.

Please refer to our terms and conditions for further details.

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If you need any help, you can contact us in one of the following ways:
0116 284 9900
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